We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. 

If we determine your merchand

We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection.&#xA0;<ul><li style="font-weight: 400;">If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Pearl Paradise may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.</li><li style="font-weight: 400;">If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.</li></ul>Pearl jewelry is not impervious to normal wear, activities or trauma. Please note that this is particularly true for rings, since items worn on our hands are regularly subjected to considerable abuse. We are unable to provide warranties for damage due to normal wear, product loss, loss of pearls &amp; stones or theft.&#xA0;Some examples of common jewelry issues that would not be considered manufacturing defects include:<ol><li style="font-weight: 400;">Stretching from normal wear, as over time, the silk thread in your pearl necklace or bracelet will stretch out and require re-stringing</li><li style="font-weight: 400;">Discoloration due to exposure to chemicals, cosmetics, swimming pools, hot tubs or bathing</li><li style="font-weight: 400;">Prongs and precious metals, in general, wear down over time and may require restoration work as part of normal wear</li><li style="font-weight: 400;">Bent, caught or worn out prong(s), allowing a pearl or stone to fall out or be lost due to normal wear or other damage</li><li style="font-weight: 400;">Lost pearl or stone, or a pearl or stone that has fallen out due to chipping or breaking, that occurred as a result of normal wear or other damage.</li></ol>In any case, we will gladly do our best to help you.&#xA0;If you have additional questions,&#xA0;please email support@pearlparadise.com. We look forward to the opportunity to assist you!

Do our products have a warranty?

We are pleased to let you know that each item purchased from Pearl Paradise will come with an Appraisal which also serves as the Certificate of Authenticity.  
If you are purchasing our Hanadama Akoya Pearls, these items will also come with a Pearl S

We are pleased to let you know that each item purchased from Pearl Paradise will come with an Appraisal which also serves as the Certificate of Authenticity.&#xA0;&#xA0;
If you are purchasing our Hanadama Akoya Pearls, these items will also come with a Pearl Science Laboratory Certification.
If you have additional questions, <a href="https://support.pearlparadise.com/hc/en-us/requests/new">please click here to reach out to our support team</a> and we&#x2019;d be happy to help!

Do my pearls come with a certification of authenticity?

Pearl Paradise

Warranty and Certification

Warranty & Certification

Our Story

Why are Pearl Paradise prices so affordable/low compared to other pearl websites and jewelry retailers?

Terms & Conditions

About Pearl Paradise

What's the difference  between natural Hanadamas and regular Hanadamas?

Can you match my pearls (i.e., buying a necklace to match earrings already owned)?

Can you send me images of the pearl(s) I am interested in before I buy?

How do I know what size pearls or length to choose?

Do you use 14K gold?

What determines the value of a pearl?

Why are Akoya pearls more expensive than Freshwater Pearls?

Why does the price jump so much between the smaller size and larger size Akoya pearls?

What diamond quality does Pearl Paradise use?

Do you have earrings with clip-on backs?

Do you sell 18k gold items?

Do you sell loose pearls?

Do you make custom jewelry?

FAQs

How are orders shipped?

Does Pearl Paradise ship internationally?

How much does shipping cost?

Shipping & Delivery

How do I return item(s)?

How do I exchange item(s)?

Returns & Exchanges

How can I redeem my Pearl Points?

Can I use a discount code and my Pearl Points  on the same order?

Pearl Points

Do you restring at Pearl Paradise?

How to get item(s) repaired?

Personal care for pearls

Do you appraise or buy pearls from clients?

Showroom

Repairs & Services

Redeem a gift card

Buy a gift card

Gift Cards

Do you size rings?

Can I change the clasp on a necklace or bracelet that I am purchasing- and is there an additional charge?

Custom Orders