Send us a message and we'll get right back to you

Pearl Paradise

Please click&#xA0;<a href="https://www.pearlparadise.com/pages/terms-and-conditions-pearl-points" rel="noopener noreferrer" target="_blank">here</a>&#xA0;to access our Terms and Conditions.If you have additional questions,&#xA0;<a href="https://support.pearlparadise.com/hc/en-us/requests/new">please click here to reach out to our support team</a>&#xA0;and we&#x2019;d be happy to help!

Please click here to access our Terms and Conditions.
If you have additional questions, please click here to reach out to our support team and we’d be happy to help!

Terms & Conditions

About Pearl Paradise

Our Story

Why are Pearl Paradise prices so affordable/low compared to other pearl websites and jewelry retailers?

Choosing the Right Pearl Size for You

Pearl Necklace Lengths: How to Find the Best Fit for You

What determines the value of a pearl?

Can I Request Photos or Videos of My Pearls Before Buying?

What’s the Difference Between Natural White Hanadama and Regular Hanadama Pearls?

Can you match my pearls (i.e., buying a necklace to match earrings already owned)?

Do you use 14K gold?

Why are Akoya pearls more expensive than Freshwater Pearls?

Why does the price jump so much between the smaller size and larger size Akoya pearls?

What diamond quality does Pearl Paradise use?

Do you have earrings with clip-on backs?

Do you sell 18k gold items?

Do you sell loose pearls?

Do you make custom jewelry?

Do You Offer Men's Pearl Jewelry? Will You in the Future?

FAQs

How are orders shipped?

Does Pearl Paradise ship internationally?

How much does shipping cost?

Can I Schedule the Delivery Date for My Order?

Shipping & Delivery

How do I return an item?

How do I exchange item(s)?

Returns & Exchanges

How can I redeem my Pearl Points?

Can I use a discount code and my Pearl Points  on the same order?

Pearl Points

Do you restring at Pearl Paradise?

How to get item(s) repaired?

Personal care for pearls

Do you appraise pearls?

Do You Have a Showroom?

Can you match my pearls (e.g., buying a necklace to match earrings you already own)?

Repairs & Services

Do our products have a warranty?

Do my pearls come with a certification of authenticity?

Warranty & Certification

Redeem a gift card

Buy a gift card

Gift Cards

Do you size rings?

Can I change the clasp on a necklace or bracelet that I am purchasing- and is there an additional charge?

Custom Orders

Terms & ConditionsUpdated 3 years ago