Live Event Sales – FAQsUpdated 8 minutes ago
Q: How can I watch your live event sales?
You can tune into our live event sales on the following platforms:
- YouTube
- Our Website
We go live regularly to showcase beautiful pearls and one-of-a-kind pieces—don’t miss out!
Q: How do I claim an item during the live sale?
To claim an item, simply comment in the live chat using the following format:
“It’s Mine + item number + letter (if applicable)”
Example: It’s Mine BF2-B
If you're the first person to comment correctly, our team will reply confirming your successful claim. 🎉
Q: What if someone else claims the item before me?
If the item has already been claimed, don’t worry—you can still join the waitlist for that piece. Just let us know in the comments, and we’ll guide you through the process.
Because our live event processes vary, we will periodically announce the details for the waitlist throughout the show. If you have any questions, please post a comment and we will be happy to help you.
Q: What happens after the live event ends?
After the show, our team will email you an invoice for your claimed item(s). We kindly ask that you complete your purchase within 1–3 days to ensure your piece remains reserved.
Q: Are additional settings included in the live event price?
Additional settings such as earrings, clasps, bails, chains, or other jewelry components are not included in the live event price for unfinished pearls. We offer a wide variety of styles to choose from—just reach out and we’ll be happy to help you find the perfect match for your piece!
Q: How does shipping work for live event items in the U.S.?
Once your invoice is paid, we’ll ship your pearls via FedEx signature required (within the U.S.) with a 48-hour approval period. This gives you a chance to view your item in person and decide if it’s truly the perfect piece for you.
If the live event is being held outside of the US, there likely will be a 1-3 week period while we wait for the claimed pearls to arrive to our Los Angeles office.
Orders valued over $5,000 will ship to your nearest FedEx Authorized Ship Center for pick up – third party affiliate locations are not eligible.
Q: What if I want to return or add findings to my item?
If you’re located in the US and would like to:
- Keep your item
- Send it back for further production
- Request a refund
US customers will need to contact us within 48 hours of delivery via email or phone. We’ll then send you a FedEx return shipping label to make the return process as smooth as possible.
Q: I’m an international customer—what should I know?
Great question! For our customers outside the U.S., we recommend scheduling a virtual appointment via Zoom to review your item before it ships and to explore setting options if needed. If Zoom isn’t an option, we’re happy to work with you through email.
Please note:
- Once your order is shipped internationally and confirmed delivered, it is considered final sale.
- Orders shipped outside the U.S. may be subject to additional duties and tax fees, which are not covered by Pearl Paradise.
We’re here to make your experience smooth, wherever you are in the world!