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Do you restring at Pearl Paradise?Updated 15 hours ago

If your pearl jewelry requires restringing, we offer professional restringing services for a fee. However, if your piece was purchased recently and has broken unexpectedly, it may be covered under our warranty. Please reach out to our customer service team before requesting a restringing to determine if your repair qualifies for a free warranty service. 

To have your pearls restrung, please follow these steps:

    1. Click here and complete the repair form.
    2. Ship the package to us with a tracking number via USPS, UPS, FedEx or DHL.
    3. Protect your shipment by ensuring the item you are returning is well-padded to avoid damage during transit.
    4. Be sure that all clasps are securely wrapped to prevent dents and scratches.
    5. Include a printed copy of the repair form from step 1 with your shipment. 
    6. If possible, email a copy of the completed form with the tracking number to [email protected], with a subject line Restring Request.
    7. Once received, we will contact you to provide a quote for the cost of the restringing.

Address all packages to:
PParadise
Attention: Repair Department
10951 W. Pico Boulevard, Ste. 100
Los Angeles, CA 90064

If you have additional questions, please reach out to our support team and we’d be happy to help!

 

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